Welcome to the official website at [Website address, e.g., www.duocbaolong.vn] of Bao Long Oriental Medicine Co., Ltd. (hereinafter referred to as “Bao Long”, “We”, or “Us”).

Please read these Terms and Conditions (“Terms”) carefully before using our website or purchasing our products. By accessing, browsing, or using any content or services on this website, you (“Customer”, “User”) confirm that you have read, understood, and agreed to comply with all provisions of these Terms.

IF YOU DO NOT AGREE WITH THESE TERMS, PLEASE STOP USING THE WEBSITE IMMEDIATELY.

Article 1: Acceptance and Scope of Application

1.1. These Terms constitute a legally binding agreement between the Customer and Bao Long regarding the use of this website and the services/products provided.

1.2. By creating an account or placing an order, the Customer guarantees that they are at least 18 years old or under the supervision of a parent/legal guardian, and that they possess full civil capacity to conduct transactions.

1.3. These Terms also include and incorporate the Personal Data Protection Policy and the Return/Warranty Policy (if any), which are integral parts of this agreement.

Article 2: User Account Information

2.1. To use certain features (such as placing orders), Customers may be required to register an account.

2.2. Customers commit to providing accurate, complete, and up-to-date information (full name, phone number, address, etc.). Customers are fully responsible for the accuracy of the provided information.

2.3. Customers are responsible for safeguarding their passwords and account information. Customers shall be responsible for all activities carried out under their account. Bao Long shall not be liable for any losses or damages arising from the Customer’s failure to comply with this obligation.

Article 3: Ordering and Transaction Confirmation

3.1. Product Information:
Bao Long makes every effort to ensure that product descriptions, images, and information (related to pharmaceuticals, cosmetics, herbal tea, etc.) are as accurate as possible. However, Bao Long does not guarantee that all descriptions or images (including colors and packaging) will be completely accurate, updated, or error-free at all times.

3.2. Pricing:
Listed product prices on the website are retail prices (excluding VAT and shipping fees unless otherwise stated). Prices may change at any time without prior notice. Bao Long shall not be responsible for typographical or printing errors related to pricing.

3.3. Order Acceptance:
a. All Customer orders are considered a “purchase offer.”
b. Bao Long reserves the right to accept or refuse any order for any reason, at any time, even after sending an automatic confirmation email.
c. We may refuse or cancel orders if signs of fraud, system errors, serious pricing mistakes, or product unavailability are detected. If payment has already been made, refunds will be processed according to regulations.

Article 4: Medical and Health Disclaimer (IMPORTANT)

4.1. No Medical Advice:
All information, articles, or content (regarding diseases, usage instructions, herbs, etc.) posted on Bao Long’s website is for general reference and educational purposes only. This information does NOT constitute medical advice, diagnosis, or professional treatment recommendations.

4.2. Consult a Professional:
Website information cannot replace diagnosis, consultation, or treatment by qualified physicians, pharmacists, or healthcare professionals. Customers must not use our information for self-diagnosis or self-treatment.

4.3. Effectiveness Disclaimer:
Bao Long’s products (especially cosmetics, supplements, and herbal teas) may yield different results depending on an individual’s physiology, health condition, and adherence to usage instructions. Bao Long does not guarantee absolute effectiveness for all users.

4.4. Legal Notice:
For dietary supplements/health protection products, Customers should note:
“This product is not a medicine and is not intended to replace medical treatment.”

Article 5: Intellectual Property Rights

5.1. All content on this website—including but not limited to text, designs, graphics, logos, images, trademarks (such as “Dược Bảo Long”), and source code—is the exclusive property of Bao Long or its licensors, and is protected by Vietnamese and international intellectual property laws.

5.2. Customers are granted a limited license to access and use the website for personal, non-commercial purposes only. Any act of copying, distributing, reproducing, modifying, or creating derivative works from our content without explicit written permission from Bao Long is strictly prohibited.

Article 6: Prohibited Conduct

Customers must not:

1. Use the website for any illegal or fraudulent purposes.
   b. Interfere with website operations, security, or attempt unauthorized access to Bao Long’s servers.
   c. Upload or spread viruses, malware, or harmful software.
   d. Illegally collect personal information of other users.
   e. Engage in acts that defame, insult, or harm the reputation of Bao Long.

Bao Long reserves the right to suspend or terminate access for any User violating these rules without prior notice.

Article 7: Limitation of Liability and Warranty Disclaimer

7.1. The website and its services are provided on an “AS IS” and “AS AVAILABLE” basis. Bao Long makes no warranties, express or implied, regarding uninterrupted operation, error-free performance, or absolute security of the website.

7.2. To the maximum extent permitted by law, Bao Long (including management, employees, and affiliates) shall NOT be liable for any damages (direct, indirect, incidental, punitive, or consequential), including lost profits or data, arising from:
a. Customer’s use or inability to use the website/products.
b. Unauthorized access or alteration of Customer data.
c. Any information or product purchased through the website.
d. Statements or actions of third parties on the website.

7.3. In any case where Bao Long is found legally liable, our total liability shall not exceed the amount the Customer paid for the disputed product/service within the last [e.g., three (03) months] before the claim occurred.

Article 8: Indemnification

Customers agree to indemnify, defend, and hold harmless Bao Long (including directors, employees, and agents) from all claims, losses, costs, damages, and expenses (including reasonable attorney fees) arising from or related to (i) the Customer’s breach of these Terms, or (ii) violation of any third-party rights or applicable laws.

Article 9: Termination

9.1. These Terms remain effective until terminated by either the Customer or Bao Long.

9.2. Bao Long reserves the right, at its sole discretion, to suspend or terminate a Customer’s account or access to the website at any time, for any reason, without prior notice—especially in cases of violation of these Terms.

Article 10: Amendments to the Terms

Bao Long reserves the right to modify, amend, or replace any part of these Terms at any time. Changes take effect immediately upon being publicly posted on the website. Continued use of the website after changes means the Customer agrees to the updated Terms.

Article 11: Governing Law and Dispute Resolution

11.1. These Terms are governed by and construed in accordance with the laws of the Socialist Republic of Vietnam.

11.2. Any disputes arising from or related to these Terms or transactions with Bao Long shall be first attempted to be resolved through negotiation or mediation.

11.3. If negotiation fails, disputes shall be settled at the People’s Court with jurisdiction in [City/Province where Bao Long’s headquarters is located, e.g., Hanoi or Ho Chi Minh City].

Nếu bạn cần chỉnh sửa câu văn, rút gọn, chuẩn hoá theo tiêu chuẩn quốc tế, hoặc chuyển thành phiên bản Terms & Conditions hoàn chỉnh để đăng website, tôi có thể hỗ trợ tiếp!